Thank you for choosing our products. We are committed to providing you with a high-quality shopping experience. If you are not completely satisfied with your purchase, please read the following refund and return policy carefully to understand how to request a return, refund, or exchange.

Scope of Application

This policy applies to all products purchased through this website. For certain specific categories of products (such as customized items, promotional products, etc.), there may be special provisions. Please review the relevant instructions carefully before placing an order.

Return Conditions

  1. Application Period:Please submit a return request within 30 days of receiving the product; overdue requests will not be accepted.
  2. Product Condition:Returned products must be in brand-new, unused condition, with original packaging, tags, manuals, and all accessories. Products that cannot be restored to their original condition due to use or human damage will not meet the return conditions.
    Special Note: For products purchased with gift cards that show obvious signs of use, returns will not be accepted.
  3. Proof of Quality Issues and Shipping Damage:If the product has quality issues or is damaged during shipping, buyers must provide sufficient evidence (such as unboxing videos, photos, etc.) when requesting a return or refund to facilitate our verification and timely processing.
  4. Refund Eligibility:
    Only Regular-Priced Items Are Refundable: Only products purchased at the original price are eligible for a refund.
    Sale Items Are Non-Refundable: Discounted or promotional items are not eligible for refunds.
  5. Special Products:Certain promotional, discounted, or customized products are not eligible for return or refund unless there is a quality issue.

Return Shipping Costs

  1. Returns Due to Product Quality Issues or Delivery Errors
    If the return is due to product quality issues or delivery errors, we will cover the return shipping costs.
  2. Returns Due to Customer Personal Reasons
    If the return is due to personal reasons (e.g., dislike, incorrect size), the customer is responsible for the return shipping costs.
  3. Additional Shipping Cost Notes
    For certain international orders and deliveries to remote areas in the United States, additional shipping or return fees may apply. Please refer to our shipping policy or contact customer service for details.

Exchange Policy

  1. If you wish to exchange a product, please select “Exchange” when submitting the return request. We will arrange the exchange as soon as possible based on stock availability.
  2. Please note that the shipping costs incurred during the exchange process (including returning the original product and sending the exchanged product) are the responsibility of the buyer.
  3. If there is a price difference between the exchanged product and the original product, the difference will be charged or refunded accordingly.

Special Instructions

  1. This policy applies only to products purchased directly from this website. For products purchased from third-party platforms or offline, please refer to the return policies of the respective sales channels.
  2. In the event of force majeure or other special circumstances, we reserve the right to modify or adjust this policy. Any changes will be notified on the website in advance.

Force Majeure

Delays caused by any reasons beyond our reasonable control, including but not limited to:

  • Natural disasters;
  • Acts or demands of governments or governmental agencies in a non-commercial capacity;
  • Riots or civil disturbances;
  • Sabotage, accidents, fires, floods, explosions;
  • Damage to factories or facilities;
  • Epidemics, typhoons, quarantine restrictions, government orders, severe weather;
  • Supply chain shortages or delays;
  • Failures or delays of third-party service providers and transportation providers;
  • Lack of normal communication or transportation methods (collectively referred to as “Force Majeure Events”).

Force Majeure Events will extend the time for us to perform under this agreement. You agree that we are not liable for any loss, damage, detention, default, or delay caused by Force Majeure Events.

Contact Customer Service

If you have any questions about the refund and return policy or need further assistance, please contact us through the following methods:

We are committed to providing you with a clear and transparent service process to ensure a worry-free shopping experience. We hope this policy helps you successfully complete return, refund, or exchange operations.