Rocohler Privacy Policy
Last Updated: October 1, 2024
Effective Date: October 1, 2024
1. Who We Are
- Company Name: Rocohler
- Website Address: https://rocohler.com
- Mailing Address: 301, Building 3, No. 18 Xiuming North Road, Biling Community, Biling Street, Pingshan District, Shenzhen City, Guangdong Province, China
- Data Protection Officer Contact: [email protected]
2. How We Collect and Use Your Data
2.1 Types of Data Collected
We may process the following categories of personal data:
- Identity Data: Name, email address, username, IP address.
- Transaction Data: [If applicable: Payment card details, billing address].
- Technical Data: Device type, browser information, cookie data.
- Usage Data: Page views, clickstream behavior, interaction preferences.
- User-Generated Content: Comments, uploaded images/files.
2.2 Purposes and Legal Basis for Processing
| Purpose | Legal Basis |
|---|---|
| Providing website services (e.g., account management) | Performance of a contract |
| Sending service notifications (e.g., password reset) | Legitimate interests |
| Improving website functionality & user experience | Consent (via cookie banner) |
| Fraud & spam prevention | Legitimate interests |
3. Data Sharing & Third Parties
3.1 Other Sharing Scenarios
- Legal Obligations: Disclosures required by law enforcement or courts.
- Business Transfers: Data may be transferred during mergers, acquisitions, or bankruptcy.
4. Data Security & Retention
4.1 Security Measures
We protect your data through:
- SSL/TLS encryption for sensitive data transmission.
- Regular security vulnerability scans and penetration testing.
- Restricted employee access (principle of least privilege).
4.2 Data Breach Response
In case of a breach posing risks to your rights, we will:
- Notify regulators within 72 hours.
- Inform affected users via email.
4.3 Data Retention Periods
| Data Type | Retention Period |
|---|---|
| User Comments | Indefinitely (for automated moderation) |
| Registered User Data | Until account deletion or 2 years of inactivity |
| Transaction Records | 7 years |
5. Your Rights
Under applicable laws (e.g., GDPR, CCPA), you have the right to:
- Access: Request a copy of your personal data.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Delete non-essential data.
- Restriction: Suspend processing during disputes.
- Portability: Receive and transfer your data in a structured format.
- Objection: Opt out of processing based on legitimate interests (e.g., marketing).
How to Exercise Rights: Contact us at [[email protected]]. We will respond within 30 days.
6. International Data Transfers
Your data may be transferred outside the European Economic Area (EEA) to countries like [Insert Country, e.g., the U.S.]. We ensure compliance via:
- EU Standard Contractual Clauses (SCCs).
- Privacy Shield-certified partners (where applicable).
7. Children’s Privacy
- We do not knowingly collect data from children under 16 (or the legal age in your jurisdiction).
- If you are a guardian and believe a child has provided data without consent, contact us immediately for deletion.
8. Policy Updates
- Notifications: Material changes will be announced via website banners or registered emails.
- Archive: [Insert link to historical policy versions or description].
9. Contact Us
For questions about this policy or data practices:
- Email: service@rocohler.com
- Mail: 301, Building 3, No. 18 Xiuming North Road, Biling Community, Biling Street, Pingshan District, Shenzhen City, Guangdong Province, China
