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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

We guarantee that the product you receive will closely match the product shown in our pictures. Please note that due to differences in photography, lighting, and display settings, colors or details may vary slightly.

Where can I view my sales receipt?

You can view your sales receipt by logging into your account and navigating to the “My Orders” or “Order Details” page. Additionally, an electronic receipt will be sent to the email address you registered with, so please check both your inbox and spam folder.

How can I return an item?

To return an item, log into your account, go to the relevant order details page, and click the “Return” button. Follow the prompts to provide your reason for return and submit your request. Detailed return instructions, including shipping guidelines, will be provided. Please ensure your return complies with our return policy, and contact our customer support if you have any questions.

Will you restock items indicated as “out of stock?”

For items marked as “out of stock,” we regularly update our inventory. We recommend subscribing to our “Restock Notifications” so that you will be informed as soon as the product is available again.

Where can I ship my order?

Your order will be shipped to the address provided at checkout. We primarily offer shipping to major cities in the United States and select international regions. Please note that orders shipped to international regions and remote areas in the United States may incur additional shipping fees. For detailed shipping zones and delivery times, please refer to our shipping policy.

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